Photography delivery & frame shipping

Effective 13 November 2026

Delivery arrangements are agreed for each booking or custom frame. Website estimates are not a promise of a fixed dispatch or editing date.

Before you confirm

Your written quotation should state the delivery method, expected editing or production period, milestones, any proof or selection deadlines, collection or shipping arrangements, and the complete price including applicable taxes and compulsory charges.

Do not assume same-day delivery, free shipping, nationwide serviceability or an express deadline unless it is confirmed in writing. The team will verify the location and any travel or courier restrictions before accepting the order.

Photographs and films

The agreed deliverables may be provided through a private download link, physical media, album or another agreed method. Gallery marketing images and the enquiry tracker are not the delivery system for your full wedding photographs.

Editing schedules may depend on the event being completed and any agreed selections, proof approvals or payment milestone. If a required action is outstanding, we will explain the effect on the timeline.

Download the completed files and keep your own backup. Any download-link expiry, archive period, retrieval charge or RAW-file provision must be agreed in writing; indefinite storage is not promised.

Frames: production and dispatch

Production begins after the studio has accepted the order, confirmed the file and crop, recorded your specification approval and received any agreed payment. We will clarify whether the quoted size describes the print area or outer frame.

Please check the delivery name, address and phone before approval. Shipping or collection details and charges must be agreed before dispatch. Additional charges caused by a later address change or missed collection need explanation and agreement.

Where a courier is used, we will share tracking details when available. Carrier updates may be separate from the studio request tracker. Packing, damage, incorrect goods and failed delivery remain subject to your rights and our refund policy.

Delays, damage and failed delivery

Tell us if an expected delivery is missing or damaged. We will investigate with the carrier and keep you informed of a revised plan and any available remedy. We do not require you to resolve our shipping problem alone.

Severe weather, transport disruption, restricted venue access or another event outside reasonable control may affect a schedule. We will discuss alternatives and any cancellation or refund entitlement; no blanket exclusion applies.

No customs or international-delivery service is included by default. Any such order needs a separate written agreement explaining responsibilities and charges.